Appliance Parts Specialists sincerely apologizes that your order has been damaged during shipment. We may need to contact you for additional information before we can finalize the claims process. Please note that we can only ship you a replacement part or accessory to replace the damaged order. No refunds will be issued for damaged orders, replacements will be shipped out as soon as possible after we have been notified. Please report any damages to us immediately, after three days the carrier can refuse a damage claim.